DanceComp Genie Chat Support Hours

 
Support Hours are subject to change. All clients will be notified of any changes to the Support Hours.
 
If you need support during the Slow Season or outside of supported hours below, please contact Support at least 24 hours before the event starts to find out what is available to you.
*Additional hours may be available during Comp Season, subject to collective events start/end time.
 
 
 
"Slow Season" Support Hours: August - January (current) 
 
Day(s) Eastern Time Central Time  Pacific Time
Monday - Friday
 (Business Hours) 
10:00 AM - 7:00 PM
9:00 AM - 6:00 PM 
7:00 AM - 4:00 PM
Saturday & Sunday
After Business Hours
Support is generally monitored for: first ever events, first events of the season (Canada & USA) and peak weekends. When applied, this is typically during early morning hours (7:00 AM ET) until the afternoon (3:00 PM ET).
 
 
 
"Comp Season" Support Hours: February - July
 
Day(s) Eastern Time Central Time  Pacific Time
Monday - Thursday
 (Business Hours) 
 9:00 AM - 7:00 PM 
8:00 AM - 6:00 PM
6:00 AM - 4:00 PM 
Friday
(Business Hours)
9:00 AM - 11:30 PM  8:00 AM - 10:30 PM 6:00 AM - 8:30 PM 
Saturday & Sunday
After Business Hours
 
7:00 AM - 3:00 PM*
 
  6:00 AM - 2:00 PM*
 
4:00 AM - 12:00 PM*